Easiest thing first: whenever you have a question please, don't hesitate to ask!
In the meantime the FAQ’s below may be helpful!

Delivery

1: When will my order be dispatched?
Once you place your order and the payment has been cleared (preferably within two days) your goods will be dispatched within 1 to 2 days.
If the delivery time is a bit longer or if an item is momentarily out of stock you will be informed straight away by email.

2: How will my order  be send?
Your order will be sent using the standard delivery service.

3: How long will the delivery take?
Delivery time should take between 5 and 10 working days (it's usually a little longer outside of Europe)

Payment

4: What payment options do I have?
I-Deal for people who live in the Netherland using a dutch bank and Paypal supporting all common creditcards.
Both I-Deal and Paypal  are very secure and trusted online payment processos.
For further info on I-Deal or Paypal please visit: www.ideal.nl, www.paypal.co.uk.

Note: remember you don't need a Paypal  or I-Deal account to pay via this method- you just need a credit or debit card.

5: What currency is used?
With the currency converter you can change your preferred currency; UK pounds, Euro, US dollars, Japanese Yen.
The order will be processed accordingly.

6: Does the price include VAT?
Yes, the price includes European VAT

Returns

7: I am not satisfied and want to return my product
A l i t t l e  h a m  s t  e r believes in quality and beautifull products.
However A l I t t l e  h a m s t e r will  really not behappy until you are.

A l I t t  l e  h a m s t e r offers a full refund or exchange if you are not entirely satisfied with your product.

Please return the item unused and in its original packaging within 7 days of receipt.
Ask for a proof of postage from the Post Office as  A l I t t l e  h a m s t e r cannot be held responsible for anything that gets lost or damage in transit.

Delivery charge and returned postage will only be refunded if an item is faulty.